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Refund Policy

  • What is the Return and Refund Policy? 

    If for any reason you are not satisfied, please return the item(s) to us within 30 days upon receiving the item.

    Items bought may be returned and/or refunded by the buyer after the product is delivered, subjected to the discretion and approval of the management, given the following conditions:

    • Exclusions apply to promotional/sale (free) items.
    • Request(s) for returns are accepted within 30 working days from delivery.
    • All items must be returned in their delivered state, along with all of its parts and tags.
    • Damaged/defective/wrong items may be exchanged, depending on the sole discretion of the management.
    • Cancellation of items/orders may be made prior to the completion of orders and the management reserves the right to refuse any cancellation made after shipment of the item(s) and/or after items are already processed.
    • The return fee will solely be rendered by the buyer
    • The management reserves the right to refuse any returns/refunds and each case is subjected to the sole discretion of the firm
    • The company will not be liable for any errors in shipping addresses provided by the customer and will be subject to the item returning back to us before receiving a refund.
    • Any change of addresses is subject to the management's approval and orders that are shipped/completed are strictly non-editable.
    • Any reshipment of items done must correspond to the address found in the initial order and cannot be changed nor substituted with another address, design or brand of the item. The management reserves the right to refuse reshipments based on incorrect addresses and are not liable for the inaccuracy of address as provided by the buyer.

    All refunds will be credited for the original amount paid, less shipping fees, discounts, except in the case of an incorrect shipment.
  • How do I return my order?

    If you are not happy with your purchase and wish to return an item, please contact us at customer@svanadesign.com within 30 days from receiving your order. Please provide your order number as well as the reason for your return. 

    Our customer service team will review the return request and will send further instructions if the return is approved.  Only items purchased directly from svanadesign.com will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.

  • How do I exchange items?

    We can exchange items provided that it is with equal or of lesser value. Contact our customer service team for further instructions.

  • When will I receive my refund?

    All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 15 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.  

    If you haven't received a credit for your return yet, here's what to do:

    Contact the bank/credit card company. It may take some time before  a refund is posted to your account.

  • How long is the return process?

    Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.