Where's My Order
Frequently Asked Questions (FAQ)
You will receive an order confirmation email which includes a receipt number.
A link to your Order Receipt will show, which includes your order summary and customer information. Once the order is processed and shipped, you will receive another email with your order number and tracking link.
Orders will be processed within 1-2 business days of ordering and be shipped the next day after the processing day. For US orders, it usually takes 3-7 business days to receive the product after we processed the order.
For international deliveries, it could take about 7-15 business days to arrive and would vary per country.
For Personalized/Customized products that are especially made just for you, we start working on your order right away and it typically takes up 2-7 business days to custom make your item. Be sure to note the estimated arrival date on the product page so you can plan accordingly.
*Shipping Estimates* Estimated shipping time frames are calculated based on average shipping times. The timeline estimates are based on business days and do not include weekends and holidays. If your order has not arrived within the estimated shipping time, or you have additional questions regarding shipping, please contact firstname.lastname@example.org
Items are delivered depending on the local postal system and are usually during business hours. (Monday to Friday, 9am-5pm)
Orders are processed as quickly as possible, and therefore, may not be able to be changed once they are placed. If you do need to modify or cancel an order,please reach us out at email@example.com as soon as possible or before the order is confirmed.
Kindly inform us via email so we can help you to further check on your parcel status.
We will resend you a replacement with no additional fees.